Withdrawal from the contract

RETURNS POLICY

At Sanemedi Handel GmbH we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods received by us in their original condition.

What To Do

Where you wish to return an item you should first contact us by email at info@sanemedi.de or by phone on (+49)015207682503 quoting your order reference number.

Items that are to be returned should be posted to :

Ecommerce Department,
Heilige Grab Str. 27/28 02828 Görlitz

Returns should be in original condition and packaging.

EXCHANGES

Should you wish to exchange your items for an equivalent item, we will exchange this for you on receipt of the original item.

Normal shipping rates apply to the replacement item.

Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.

Replacement is subject to availability

REFUNDS

Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.

FAULTY ITEMS

Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.

When an item is found faulty or needs to be returned through the error of Sanemedi Handel GmbH we will refund the cost of posting it back to us or arrange for courier collection.

Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights.